Sun country airlines Cancellation Policy

Sun Country Airlines Cancellation Policy summary

• If your flight is delayed by 6 hours or more, you can cancel and receive a full refund. If your flight is cancelled and the alternative flight’s timings do not suit you, you can also cancel and receive a full refund. If you are denied boarding, you are entitled to a full refund and denied boarding compensation if the alternative flight arrives more than 1 hour after your original flight.
• You can cancel your flight within 24 hours of booking and receive a full refund if your flight departs at least 7 days (168 hours) later. You cannot cancel a non-refundable ticket outside of the 24-hour window. However, you can cancel a refundable ticket before departure and receive a full refund.
• The company offers a Change Fee Waiver for select flights. It allows one-time changes to your booking, including cancelling your flight and converting it into a credit. You must purchase it for all passengers on the booking. It is non-refundable and can only be used once. If you don’t occupy your seat at least 10 minutes before departure, the airline will cancel all flight segments in your booking.
• The cancellation fee depends on when you cancel your ticket. If you cancel at least 60 days before departure or within 24 hours of booking and your flight departs after at least 7 days (168 hours) from the date of booking, you will not be charged. If you cancel 14 – 59 days before departure, you will be charged a fee of USD 39 per segment. If you cancel 0 – 13 days before departure, you will be charged a fee of USD 79 per segment.
• Due to COVID-19, the airline is no longer offering penalty-free refunds. However, customers can still cancel their flights and receive a credit valid for 12 months from the date of issue. This credit can be used for future travel on the airline. And can be applied towards any fare, including non-refundable fares. Customers can also change their flight dates without incurring any change fees.

How to cancel a sun country flight

Step-by-Step Guide to Cancelling a Airlines Ticket:

1. Go to the Sun Country Airlines homepage (www.suncountry.com)
2. Select the My Trips tab
3. Enter your Last Name and 6-character Reservation Code
4. Click on the Manage My Trip button
5. Select your flight
6. Follow the on-screen prompts to cancel your ticket
7. Alternatively, you can call +1-844-933-2065 to cancel your flight.

Note: If you are cancelling a flight plus hotel or flight plus car reservation, you must do so by phone at least 14 days before departure.

Cancellations are not permitted within 13 days of departure for flight plus hotel reservations.

For flight plus car reservations, you can only cancel online if you booked through SunCountry.com.

For car-only reservations made through preferred partners, you can cancel up to 2 days before departure.

 

Questions and answers

Can I cancel my Sun Country flight and receive a full refund?

It depends on the fare you purchased and the circumstances of your cancellation. The cancellation policy allows for refunds or credits to be issued under certain conditions, such as if you cancel your flight within 24 hours of booking or if your flight is canceled or significantly delayed. However, if you miss your flight or cancel outside of the eligible window, you may not be eligible for a full refund.

How do I cancel my Sun Country flight and request a refund or credit?

To cancel a flight and request a refund or credit, you can either do so online through the website or by contacting the Reservations team over the phone. You will need to provide your reservation number and other identifying information to process your request.

Are there fees for canceling a Sun Country flight?

Yes, the cancellation policy includes fees for canceling a flight. The amount of the fee will depend on the fare you purchased and the circumstances of your cancellation. In general, canceling a flight closer to the departure date or outside of the eligible window for a refund will result in higher fees.

Can I change or rebook my Sun Country flight instead of canceling it?

Yes, you may be able to change or rebook your flight instead of canceling it. Depending on the fare you purchased and the availability of alternative flights, you may be able to request a flight change or rebooking for a fee.

How do I request a flight change or rebooking with Sun Country?

To request a flight change or rebooking, you can either do so online through the website or by contacting the Reservations team over the phone. You will need to provide your reservation number and other identifying information, as well as specify your desired changes.

Are there fees for changing or rebooking a Sun Country flight?

Yes, the cancellation policy includes fees for changing or rebooking a flight. The amount of the fee will depend on the fare you purchased and the circumstances of your change or rebooking request. In general, changing or rebooking a flight closer to the departure date or outside of the eligible window for a free or low-fee change will result in higher fees.

Are there any options for flexible fares that allow for free or low-fee changes or cancellations?

Yes, it offers a variety of flexible fare options that allow for free or low-fee changes or cancellations. These options may be more expensive upfront, but can offer greater flexibility and peace of mind if you are uncertain about your travel plans. You can review the details of these options when booking a flight or by contacting Reservations team.