Swoop Airlines Official site is https://www.flyswoop.com/
- Wikipedia page: http://en.wikipedia.org/wiki/Swoop_(airline)
- Twitter: https://twitter.com/SwoopAirlines
- Facebook: https://www.facebook.com/flyswoop
- Linkedin: https://www.linkedin.com/company/swoop
- Instagram: https://www.instagram.com/flyswoop/
- Customer Service Phone Number: 1(888) 202-8867
- IATA code: WO
- ICAO code: WSW
- Callsign: SWOOP
- AOC: In Canada 18771 in USA 500F541F
Swoop Airlines is a Canadian airline that offers a very low-cost carrier. The company belongs to WestJet and started operation officially on September 27, 2017, making it one of the most recent air companies around.
However, its flight services started on June 20, 2018.
Its has its headquarters in Calgary, Alberta and got its name after the owner decided to jump or “swoop” into the Canadian airline market with an entirely new business model.
The company made it public shortly after its launch that it will not base its operation in Calgary anymore, but in other markets close by, like Winnipeg, Hamilton, Abbotsford and Edmonton.
It started selling tickets to the general public on February 1, 2018, with its main hub being John C. Munro Hamilton International Airport and its western hub being Edmonton International Airport.
The airline is relatively new and it only has 7 aircraft in its fleet. The company also covers up to 16 destinations globally with its headquarters at Calgary, Alberta, Canada.
You can access updated all the online flight information here: https://www.flyswoop.com/flight-status/
Flight Check in policy
Check-in and baggage drop will close 45 minutes of the time of flight departure. Passengers for oversized or overweight baggage drops should check-in a minimum of 90 minutes before flight departure. Bear in mind that boarding closes 15 minutes before flight departure.
Security and airport procedures will take more time. Passengers that will require extensive security checks should, therefore, arrive a lot earlier than other passengers.
Passengers that are traveling within Canada should present their means of identification at the gate during boarding. This is required for every passenger 18 years of age or older. Swoop Airlines does not allow photocopies of IDs.
Infants under two years of age require proof of age. It is imperative to purchases a seat for the infant if there is no proof of age. Every child boarding the aircraft should have an adult with him or her. This is essential until the child reaches the age of 12 years. Any child that appears to be less than 12 years old may not be allowed to board the aircraft.
Some of the acceptable means of identification are:
- Canadian citizenship card
- Canadian certificate of identity
- Canadian military identification
- Certificate of Indian status
You can check in online in this URL: https://www.flyswoop.com/check-in/
To book a flight just go to this URL and select your destination and dates. https://www.flyswoop.com/book-a-flight.html
The services provided are not only Canada; the airline also service other countries, like the United States, Mexico & the Caribbean. As stated earlier, it plies 16 destinations, which are below:
- Las Vegas
- Fort Lauderdale
Mexico & the Caribbean:
- Montego Bay
- Puerto Vallarta
- Los Cabos
The company is constantly expanding its reach and the company is always working to provide very low flight services across the globe.
You can book your flight directly on the website and the response is always instant. You will need to fill a short form on the website to book a flight. In the short form, you will need to select the airport of origin and also select your destination airport. Also select a departure date and a return date, as well as, the number of people that will be traveling with you.
The airline offers one of the most cheap services in Canada. The low cost makes the services provided here one of the most affordable in Canada. You can book either one-way flight or buy a return-ticket on the website.
The mission is simple; the main intention is to provide highly affordable air travel services and it makes air travel a lot easier and accessible to all and sundry in Canada. The airline operates by maintaining a low cost and providing unbundled fare that can be customized to the needs of individual passenger.
Customer Service top notch
The company offers one of the best customer services in Canada. The customer care agents are up to the task of providing unique services at all times. You can pay for flights on the website using any of the methods below:
- Diners Club
- American Express
- Visa Debit
Passengers on Swoop Airlines can bring 1 personal item onboard for free. The size of the item must not be more than 16 x 6 x 13 inches.
The passenger is also allowed to bring 1 carry-on bag onboard the aircraft. However, the passenger will have to pay the applicable fee for the carry-on bag. The fee on checked baggage depends on the size of the bag.
Passengers will have to pay an extra fee on oversize or overweight bags, including sports equipment.
The examples of personal items the passenger can bring onboard are laptop bags, briefcases and purses. A passenger can only bring one of these items each.
The passenger should equally bear in mind the maximum size of the personal items as stated above.
The linear dimension of the personal item must not be more than 35 inches including the wheels and handles. The personal item should equally fit under the seat in your front. Passengers should note that the items highlighted below do not fall into the category of acceptable carry-on items:
- Child restraint seats
- Duty-free items
- Diaper bags
The linear dimension of the carry-on bag should not be more than 45 inches. It should also fit into the overhead bin. The fee son carry-on baggage depends on your check-in method as follows:
- At the gate: CAD$89 to CAD$97
- Airport counter: CAD$52 to CAD$57
- Online: CAD$36 to CAD$40
Note that there is no under-seat storage in bulkhead seats. As a result, every carry-on baggage must be in the overhead bin during landing and take-off. Passengers will also pay for overweight or oversized carry-on bags. The airline will equally charge the passenger for sports equipment. Other items that will attract charges are:
- Lacrosse equipment
- Fishing equipment
- Golf bags